How do I place an order?

You may place your order using our secure server 24 hours a day, 7 days a week. Once you have added the item(s) to your shopping cart, you can start the checkout process by selecting “Checkout” from your shopping cart screen.

What is the status of my order?

If you placed your order while signed in, you can login to your account and click on “Track Your Order” and get the latest information about your order.

How do I make an exchange, return or refund?

We will gladly accept returns up to 10 days from the date of purchase with the following guidelines:

RETURNS:

All returns must be in NEW condition (unworn or unused). If there are signs of wear or damage that may have occurred, the merchandise will be shipped back to the customer.
Your returns should include all original packaging, any accessories, and/or extras that were included in the original order along with the original packing slip or invoice.

Returns should be packaged in a protective box for shipping. We will gladly exchange or issue a merchandise credit for returns without a packing slip.
Any shipping charges that were incurred are not refundable. Approval for all returns is based upon inspection upon receipt by My Shoe Affair. Defective items will be replaced. All clearance items are FINAL SALE (no returns or exchanges).

Please contact us at INFO@MYSHOEAFFAIR.COM to receive a Return Label for shipping.

EXCHANGES:

If you receive an item that you feel unsatisfied with and would like to exchange
the item for a different one there are two (2) options:

1. You may place a new order for the desired item and return the original
merchandise to us. We will credit your card for the exchange as soon as
the merchandise arrives.

2. If you would prefer to not have a double charge on your account, you may
write the alternate size of the item you would prefer to exchange in place
of, on the invoice included with your return. If the alternate size is in stock, we will ship it to you once your return is received. Otherwise you will be notified to place a new order.

Because of the time involved in shipping and processing your return,
we recommend the first option to ensure the item you want is available.

Please be aware that we cannot exchange your order for a different shoe style.  If
this is the case, you would simply place a new order for the replacement style.

Exchanges are under the same guidelines as returns – they must be within
10 days of the purchase date, unworn, undamaged, and includes all original
packaging.

All returns/exchanges should be sent to:

 Please contact us at INFO@MYSHOEAFFAIR.COM to receive a Return Merchandise Label for shipping.

What are the shipping methods and fees?

All orders placed within the United States will be shipped via USPS Priority Mail.

Please allow 5-7 business days for all orders to be processed and shipped. (Excludes weekends and holidays)

Orders over $100 ship FREE!!  (not applicable for Express Mail Overnight delivery)

Express Mail Standard Overnight may be used for an additional fee for those orders that require faster shipping. Orders should arrive 2-3 business days after shipping. (NOTE: Standard Overnight is only Monday-Friday. Purchases ordered on Friday for Overnight delivery will be delivered on Monday. Excludes weekends and holidays)

INTERNATIONAL SHIPPING:

My Shoe Affair has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.
 
WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from My Shoe Affair. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.
 
CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
 
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
 
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
 
All inquiries regarding your international order should be directed to International Checkout at:
 
EMAIL:             support@internationalcheckout.com.
 
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.


What are the payment options?

We currently accept the following forms of payment:

MasterCard, Visa, and Discover credit cards, Debit cards with the MasterCard or Visa logo, and PAYPAL

Important information about payment:

Credit cards must be drawn from US banks. We are currently unable to accept payment from credit cards drawing from foreign banks. For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.